We performed a comparison between ConnectWise ScreenConnect and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Better than TeamViewer and useful for fixing problems remotely."
"It's very low maintenance."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The product is really easy to deploy."
"I've never had to use tech support for it. It just works."
"It's not a big deal to set up a meeting."
"It was easy to use for screen sharing or sharing applications."
"I rate Zoom as a seven out of ten. This is because it is much easier to use than Microsoft Teams."
"The most valuable feature is the ability to connect to and conduct meetings."
"Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
"Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."
"The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"There needs to be a way to run the agent without installing, like GoToAssist."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"There could be improvement to the remote command line tools."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"The security needs to be improved."
"The solution could improve by being more secure."
"In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it."
"There were some security issues early on, however, they have fixed the problem, and now it is fine."
"Zoom could improve by having more dashboards."
"In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call."
"The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended."
"The pricing of the product could be lowered a bit."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. ConnectWise ScreenConnect is rated 8.4, while Zoom is rated 8.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Cisco Meeting Server. See our ConnectWise ScreenConnect vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
