We performed a comparison between TeamViewer and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
"I am satisfied with TeamViewer, and its performance."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"The dashboards they have are good."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook."
"There is no installation, you can give someone a link to the chat and they can access the chat through the link."
"Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature."
"Zoom is stable and I haven't had any problems with it."
"The most valuable features of Zoom are simplicity and reliability."
"As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing."
"The solution is great it meets all of our needs, most people have the solution, and it is convenient to use."
"The initial setup is easy."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"The security could improve in TeamViewer."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"The product can sometimes crash."
"The video quality of the free version might not be as good as the enterprise edition."
"Zoom can improve the user-friendliness of the management when you are doing a webinar."
"Zoom could improve by allowing multiple users to share their screens at the same time."
"I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."
"Lacks an indicator on chat to show that a message has been read."
"I have had the occasional problem with the connection and stability."
"Zoom will be cheaper if you want to have a general meeting, but if you want a real enterprise version, Cisco will be cheaper."
"The main issue with Zoom is its adoption in the business world compared to platforms like Teams."
TeamViewer is ranked 3rd in Virtual Meetings with 84 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. TeamViewer is rated 8.6, while Zoom is rated 8.4. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and GoToMyPC, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, Cisco Meeting Server and ON24 Platform. See our TeamViewer vs. Zoom report.
See our list of best Virtual Meetings vendors.
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