We performed a comparison between CyberArk Identity and ForgeRock based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS."
"The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory."
"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
"The initial setup of CyberArk Identity was straightforward."
"It has machine learning and can help clients to learn the environment and understand what is happening."
"The setup, via cloud, is simple."
"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."
"I found the solution to be stable."
"Easy to navigate, handle and manage the applications."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"The most valuable features of ForgeRock are social login and data protection."
"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."
"In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one."
"They could improve their UI and make everything more user-friendly."
"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."
"More integrations would be better."
"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."
"I'm not sure what needs improvement. It is a good platform."
"The solution could be easier to use and I found it to be very complex involving many steps."
"The solution could improve by adding more advertising and marketing."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"The solution's deployment should be made easier."
"The identity management model needs a bit of improvement."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"They should improve the solution by include reporting."
CyberArk Identity is ranked 8th in Access Management with 17 reviews while ForgeRock is ranked 4th in Access Management with 27 reviews. CyberArk Identity is rated 8.2, while ForgeRock is rated 8.0. The top reviewer of CyberArk Identity writes "Allows Linux and Unix administrators to login with single password ". On the other hand, the top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". CyberArk Identity is most compared with Microsoft Intune, CyberArk Privileged Access Manager, Microsoft Entra ID, SailPoint IdentityIQ and PingFederate, whereas ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder. See our CyberArk Identity vs. ForgeRock report.
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