We performed a comparison between GoToMeeting and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"It's easy to set up."
"The solution worked well specifically for audio meetings."
"Reduced the need for physically commuting between offices."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"The most important feature for me was the iPhone app."
"Even for somebody who does not have a lot of experience, they can easily use it."
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues."
"They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
"The solution is user-friendly."
"Scalability-wise, I rate the solution a ten out of ten."
"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
"I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."
"The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected."
"The video conferencing quality is better than that of other solutions."
"The newer user interface takes a bit longer to get used to."
"The solution could always be more secure."
"I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible."
"I would like to see better support for mobile devices."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
"I didn't like the fact that they tried to make their new version look like Zoom."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."
"They should integrate the solution with multiple hardware vendors."
"There could be a feature available to record the meetings."
"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."
"Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated."
"Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."
"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."
"The only thing it maybe needs is a chat."
GoToMeeting is ranked 10th in Virtual Meetings with 24 reviews while Webex is ranked 2nd in Virtual Meetings with 113 reviews. GoToMeeting is rated 7.8, while Webex is rated 8.0. The top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". GoToMeeting is most compared with Skype for Business, TeamViewer, Adobe Connect, Zoom and Microsoft Teams, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Skype for Business, Zoom and InterCall Unified Meeting. See our GoToMeeting vs. Webex report.
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