We performed a comparison between TeamViewer and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature has been the ability to give control to others for support purposes."
"It is a scalable product."
"The most valuable feature of TeamViewer is user-friendliness."
"It's a user-friendly product."
"The quality of the call and the quality of the sharing have been excellent."
"I have been satisfied with TeamViewer overall."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The solution is scalable."
"The product's initial setup phase was straightforward."
"The chat and meeting scheduling features in Webex are most valuable for our team's productivity."
"The solution is useful for communication."
"WebEx provides the option to record the chat or delete it. You can also dial into the video on your mobile to communicate with the engineer or whoever. One aspect we like most is that the audio is clear. That is one of the most valuable features of WebEx."
"Webex has frequent updates and it is very good."
"It is a scalable solution."
"A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied."
"I have found Webex to be stable."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"The stability of TeamViewer is good, but it could be better."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"The file transfer functionality crashes sometimes."
"They should integrate the solution with multiple hardware vendors."
"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."
"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."
"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."
"There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."
"Webex could add some integration with Microsoft Office or G-Suite."
"The modification of the email template is not very intuitive."
"I do not like emojis."
TeamViewer is ranked 3rd in Virtual Meetings with 84 reviews while Webex is ranked 2nd in Virtual Meetings with 113 reviews. TeamViewer is rated 8.6, while Webex is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Webex is most compared with Cisco Meeting Server, Skype for Business, Zoom, Cisco TelePresence and Huawei Video Conferencing Platform. See our TeamViewer vs. Webex report.
See our list of best Virtual Meetings vendors.
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