We performed a comparison between GoToMeeting and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"It's cost-effective."
"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"The solution worked well specifically for audio meetings."
"It's easy to set up."
"The most valuable feature is the dial-in capability."
"Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running."
"Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
"The most valuable features of Zoom are simplicity and reliability."
"I don't have any issues with the scalability of Zoom."
"The solution is much better and more reliable than Microsoft Teams or Webex."
"The solution is easy to set up."
"There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others."
"The tool has made remote work possible for us. It's not just about the technology but also about staying connected with colleagues. ..........I can share documents directly in the chat during meetings, which is helpful, especially when collaborating with my project team. Before, I had to download the chat manually, but now I can see all the chat directly in the Zoom application. Plus, I can automatically save the meeting chat to my computer."
"GoToMeeting is too slow, which is why we no longer use it."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"The interface is a little outdated and could be better."
"The newer user interface takes a bit longer to get used to."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"The sound quality is good but the video quality needs improvement."
"I would like to see better support for mobile devices."
"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."
"The solution’s stability could be improved."
"Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."
"They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings."
"I can't speak to any missing features."
"The next version should include features like conflict resolution and Version Control."
"There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded."
"In Zoom meetings, video quality is an area of concern where improvements are required."
"I would like to see them develop end-to-end encryption, like WhatsApp. That would improve the security of the software."
GoToMeeting is ranked 10th in Virtual Meetings with 24 reviews while Zoom is ranked 1st in Virtual Meetings with 200 reviews. GoToMeeting is rated 7.8, while Zoom is rated 8.4. The top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". GoToMeeting is most compared with Skype for Business, TeamViewer, Adobe Connect, BlueJeans Meetings and GoToWebinar, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Google Hangouts. See our GoToMeeting vs. Zoom report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
