We compared Microsoft Dynamics CRM and HubSpot CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. HubSpot CRM could improve its integration, task tracking, and contact management.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses.
"HubSpot CRM helps our company to organize and track a high number of leads easily."
"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."
"The reporting is very flexible."
"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."
"Easy to use and easy to setup CRM software, with good stability and scalability."
"The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."
"The feature that is beneficial from HubSpot CRM is business intelligence."
"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."
"The product is user-friendly."
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"It is good for sales and service maintenance. It has various integration tools."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"HubSpot CRM integration needs improvement."
"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."
"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."
"The pricing could improve."
"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."
"Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability."
"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."
"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"It could be less complicated for smaller organizations."
"They should work on improving the solution's scalability."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"It would be better if it were more secure."
HubSpot CRM is ranked 9th in CRM with 36 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. HubSpot CRM is rated 8.2, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot CRM vs. Microsoft Dynamics CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
