We performed a comparison between IBM Case Foundation and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"The solution is scalable."
"The content management is great."
"It is easy to set up workflows that notify the user depending on certain events."
"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."
"The client and the IBM content navigation are the solution's most valuable features."
"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"This is a customizable product."
"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"Powerful, full-featured business process management with excellent support"
"The interface is quite simple and easy to use, even for beginners."
"The most valuable aspect of the solution is the various workflows."
"The most valuable features are case management and integration services."
"The service as it currently stands is out-of-date and lacks flexibility."
"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."
"The solution can be quite expensive."
"The cloud version could use more stability."
"90% of the feedback we receive states that the UI is not very user-friendly."
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"This is an expensive solution."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"The workflow automation can be slow, so there is room for improvement there."
IBM Case Foundation is ranked 27th in Business Process Management (BPM) with 12 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. IBM Case Foundation is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM Case Foundation writes "Streamlined business process automation with user-friendly design". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". IBM Case Foundation is most compared with IBM Business Automation Workflow, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our IBM Case Foundation vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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