We performed a comparison between JIRA Portfolio and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The workflows are the most valuable feature of the solution, whether for tasks, bugs, or chain requests from the site. I also like the solution's GUI, which is easy to navigate for everyone."
"Jira Portfolio is useful for tracking time and hours. It's easy to manage, create tickets, and change the status of delivery reports. It's not complicated."
"The most valuable feature is the dashboard where we can see all of our projects and apply filters to shortlist those projects."
"The product makes it easy to collaborate even though it can use some improvement in that area."
"The valuable features of the JIRA Portfolio are the customization it provides which is very useful and the Agile project management capability."
"The feature that we like the most is that JIRA enables modules. Atlassian provides a lot of products around JIRA, such as compliance for the documentation, BitBucket for the Git version. We are new to these products developed by Atlassian, but they can integrate very easily. Generally, when an editor is developing a solution, they think about integrating with JIRA. When we are looking for any other solution, they plan to easily integrate with JIRA."
"Portfolio's best feature is integration with other JIRA products."
"Has good analysis integration capabilities."
"You don't need a lot of plugins."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The most important feature of ServiceNow IT Business Management is flexibility."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The resource manager is useful."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"We like the status report feature. It is something really valuable."
"The solution’s pricing could be reduced."
"Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights."
"The workflow needs improvement."
"The kanban board could also use some more filters. We just had a project where the deployment for Jira didn't have any ETA, and it's a requirement for the client. We accommodate a lot of issues on the board, so the workaround was to create boards by project, not client."
"If you want to generate a report for individual usage, it's difficult."
"Requires some effort to insert functionalities and that could be simplified."
"JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools."
"Another thing could be to have an easy way to manage the Portfolio and have more ways to share and to show graphics and reports"
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"The product comes with little options out of the box."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"Dashboard interface is limited functionally and not very user friendly"
"The configurations are fine, but the user interface could be improved."
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JIRA Portfolio is ranked 4th in Enterprise Agile Planning Tools with 48 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. JIRA Portfolio is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of JIRA Portfolio writes "Powerful, flexible solution with a bit of a learning curve". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". JIRA Portfolio is most compared with Jira Align, Oracle Primavera Portfolio Management, Microsoft Project Server, Adobe Workfront and Microsoft Azure DevOps, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our JIRA Portfolio vs. ServiceNow Strategic Portfolio Management report.
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