We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"It’s straightforward to set up."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The solution is stable."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"It's a good product, we like using it."
"The most valuable feature of Skype for Business is overall it is an okay solution."
"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
"There are free versions of the solution available."
"The calling features are most valuable, especially now as we are working remotely."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"You can do meetings of up to two hundred people in a single conversation."
"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"The support team can appear to be condescending."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."
"Microsoft Teams, as I see it now, is more useful than Skype for Business."
"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."
"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."
"The initial setup could be simplified."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
"The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Yeastar K2, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Digium Asterisk. See our 3CX Live Chat vs. Skype for Business report.
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