We performed a comparison between New Relic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"End-user Synthetics and monitoring are very good."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The product's initial setup phase was very easy."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"ServiceNow IT Operations Management is a stable product."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It is flexible. You can tune it, more or less, as you want."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"I haven't come across any features that are lacking."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The initial setup phase was hard and could be made easier."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"If you are new to using the solution, you will find the setup complex."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
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New Relic is ranked 5th in IT Infrastructure Monitoring with 152 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. New Relic is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our New Relic vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors and best AIOps vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
