We performed a comparison between Salesforce Commerce Cloud and SAP Hybris Commerce based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"Not having to worry about maintaining one's own infrastructure."
"I have found the list creation and dashboard customization features valuable."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"There is a good community of developers for the platform."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"Hybris offers a platform designed for speed."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"The user interface can be customized."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"The tool supports multiple currencies."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"In the next release, Commerce Cloud should add CRM dashboards."
"The connection with Marketing Cloud should be improved."
"The solution is expensive."
"Salesforce's technical support is not as good as Elastic Path."
"We would like more interaction from Salesforce about new versions."
"There is space to have better communication with other kinds of platforms."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"The stack needs to be improved; they need to start using more new technologies."
"The WCS management or content management is not that great."
"A public cloud solution of this software would open great possibilities."
"Hybris is not currently using microservices."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while SAP Hybris Commerce is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 7.8, while SAP Hybris Commerce is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of SAP Hybris Commerce writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Hybris Commerce is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Hybris Commerce vs. Salesforce Commerce Cloud report.
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