We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The implementation team can customise the implementation to customer needs."
"The filters are very useful, and easy to customize. it's very easy to operate."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"The ease of customization is valuable."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"The pipeline and lead management features are the most valuable."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"The most valuable feature is its strong SEO capabilities."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"It has a brilliant inventory system to help you manage your store."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"Shopify can be used without any coding knowledge."
"For the initial setup phase, many online tutorials are available, making the process easy."
"We would like more interaction from Salesforce about new versions."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"There is space to have better communication with other kinds of platforms."
"The solution should have more and faster reporting, as well as better performance."
"In terms of application performance, it could be a bit quicker."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"The connection with Marketing Cloud should be improved."
"The solution is expensive."
"Many of our clients complain because it's costly and not an open-source."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"The order processing and saving of the changes for the product should have automatic functioning."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 7.8, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Sana Commerce, whereas Shopify is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, Zoho Commerce and Fabric Commerce Platform. See our Salesforce Commerce Cloud vs. Shopify report.
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