We performed a comparison between Oracle Fusion Service and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The product's most valuable feature is an efficient fusion of finance and HR modules."
"The service management features are valuable."
"Oracle Service Cloud could improve the integration for older platforms."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Everything is managed by Oracle, so they have security in place."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."
"I am impressed with the tool's recording feature."
"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."
"The most valuable features are the loops to lookup tables to read the data."
"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP."
"If you want to make any kind of base automation, you can easily code exactly what you want."
"It helped cut short the release cycle by almost 40% compared to the previous solution."
"It is a good and matured solution."
"The user experience has to be much better."
"Oracle Service Cloud could improve the integration for older platforms."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The product must provide modules for operations management."
"The product's option to upload payroll data doesn't work seamlessly."
"The vendor must provide a user-friendly mobile application."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The OCR capabilities of the solution could be improved."
"It's difficult not knowing when alerts will arrive."
"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."
"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."
"The orchestration needs to be better."
"You cannot use a two-dimensional array to read the data."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"Rule versioning and deployment to enable parallel development could still be improved"
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Oracle Fusion Service is ranked 8th in CRM with 29 reviews while Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 22 reviews. Oracle Fusion Service is rated 8.6, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM.
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