We performed a comparison between Pandora FMS and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The administration of the console is very easy. I like that Pandora FMS is interactive and easy to manage."
"The most valuable feature is that it is an all-in-one monitoring system."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"We are able to control our business with this all-in-one monitoring tool."
"The most valuable features are auto-discovery and automatic detection of the network topology and network monitoring."
"I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."
"Thanks to its flexibility, I have been able to adapt the tool to our servers and find out quickly how their console works."
"Pandora FMS provides us with a general report (graphical) about all of the connected devices, which helps with planning new stations and tracking them."
"The solution is very capable and user friendly."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"You can improve integrations of the operation with the solution."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"Their Event Management is very good."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"Pandora FMS is relatively new, and the interface with the older version crashes at times. We have several different operating systems, such as Linux and Windows, and Pandora does not run as well in these."
"The price for Pandora FMS is expensive."
"I would like to have a dashboard with all assets displayed, with a quick hover-over status."
"An update to the Android app would be appreciated."
"I think some improvements to the Android app would be good."
"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."
"It would be helpful to include the generation of reports for times that the network was out of service."
"The pricing is high."
"Service mapping is pretty limited."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Lacks the ability to do its own monitoring."
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Pandora FMS is ranked 25th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Pandora FMS is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Pandora FMS is most compared with Zabbix, Wazuh, PRTG Network Monitor, Nagios XI and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Pandora FMS vs. ServiceNow IT Operations Management report.
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