We performed a comparison between ServiceNow IT Operations Management and SolarWinds NPM based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow IT Operations Management is a stable product."
"It is flexible. You can tune it, more or less, as you want."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is a product that is familiar for a lot of users."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
"The solution is easy to install and it takes a couple of hours."
"It is scalable."
"The connectivity of the solution is very good."
"I like that SolarWinds NPM is a strong tool for monitoring network devices, switches, and routers. It's also a user-friendly tool. My team also likes how scalable it is."
"The people in technical support are very good."
"The nice thing about SolarWinds is that it's kind of all-in-one. I can manage the status of my networking devices, whether they are up or down, I can see how much traffic is going across an interface, and I can run a report that tells me exactly what that traffic is."
"Provides a good level of tools and covers essential components."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"GUI needs improvement with a more graphical dashboard."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"If they did some type of synthetic monitoring, it would have been better."
"If they could combine everything into one product, that would be very helpful."
"Technical support and releases are not particularly reliable."
"The reporting module that got integrated into the system itself, used to be a standalone solution and I preferred that."
"The interface could be made more user-friendly."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our ServiceNow IT Operations Management vs. SolarWinds NPM report.
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