We performed a comparison between ServiceNow IT Operations Management and WhatsUp Gold based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Their Event Management is very good."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It's easy to set up."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It is a product that is familiar for a lot of users."
"The solution is very capable and user friendly."
"It handles the basics of monitoring."
"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."
"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"The most valuable feature is the monitoring of resources."
"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."
"The threshold alerting is the most valuable feature."
"This is a good, stable network monitoring solution for devices."
"The setup and deployment could be simplified, and the pricing could improve."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"Lacks the ability to do its own monitoring."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."
"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."
"We can never achieve or get a good picture of the network topology."
"Importing the maps and being able to customize them could be easier."
"I might like to see a better interface in the future."
"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."
"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."
"Regional product team support is not very good."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews while WhatsUp Gold is ranked 30th in IT Infrastructure Monitoring with 22 reviews. ServiceNow IT Operations Management is rated 8.2, while WhatsUp Gold is rated 7.8. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas WhatsUp Gold is most compared with Grafana, Zabbix, SolarWinds NPM, PRTG Network Monitor and Nagios XI. See our ServiceNow IT Operations Management vs. WhatsUp Gold report.
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