We compared HubSpot CRM and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"HubSpot CRM helps our company to organize and track a high number of leads easily."
"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."
"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."
"The solution's greatest value lies in its online capability in terms of web content creation."
"Stability-wise, I rate the solution a ten out of ten."
"The ability to track revenue and complete forecasting has been the most valuable feature."
"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."
"The feature that is beneficial from HubSpot CRM is business intelligence."
"This product is lightweight."
"I have found Salesforce Sales Cloud to be stable."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."
"When it comes to the lead management process, we track and evaluate the different stages and the challenges in each stage. It's so that the entire team has visibility of what's going on with each individual lead."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"There is a limitation with the integration with other tools or workflows."
"The product is not very scalable."
"There is no option to remove duplicate constant contacts."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good."
"The solution's email capabilities could be improved."
"The product's free version could have more integration and automation options."
"Invoices were the thing we were thinking should be part of the solution, and that's been added now."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"There are things that could be improved with respect to file sharing. There is a limited file size."
"In the next release, I would like to see more integration."
"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."
HubSpot CRM is ranked 9th in CRM with 39 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 100 reviews. HubSpot CRM is rated 8.2, while Salesforce Sales Cloud is rated 8.4. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our HubSpot CRM vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
