We performed a comparison between IBM FileNet and M-Files based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."It has the ability to mix document management and process automation."
"I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow."
"It has a very broad market share and a lot of people know about it."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA."
"The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings."
"It is a faster, robust solution. The platform compatibility is very good."
"FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure."
"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"The installation and configuration to start up needs expert level knowledge."
"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."
"It would be nice if they could make it like containers are working in Kubernetes to auto-scale based on demand."
"It could be simpler to use, considering multiple use cases."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."
"The FileNet API seems like it is very difficult and not transparent."
"If there was more AI capability, into Watson, that would be a benefit."
"The integration with other products needs to be improved."
Earn 20 points
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while M-Files is ranked 7th in Document Management Software. IBM FileNet is rated 8.2, while M-Files is rated 9.0. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of M-Files writes "Good workflows, and it is easy to use with a dashboard that improves contract visibility". IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Mobius Content Services Platform, whereas M-Files is most compared with SharePoint, OpenText Extended ECM, OpenText Documentum, Microsoft Purview Records Management and DocuWare.
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