We compared Oracle CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"The forecasting reporting section was the most useful."
"The most valuable feature of Oracle CRM is the organization it provides."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"For the most part, the solution is straightforward."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"Zoho CRM's best feature is its reporting."
"Zoho CRM is easy to use and easy to understand."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"Zoho CRM is very simple and easy to use."
"I think the whole pipeline tracking is most useful for us."
"The user interface, especially the dashboard, offers good navigation."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"Oracle CRM can improve integration and performance."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"It’s complex to customize the tool."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The product is complicated to use for new users."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The MCR capabilities have some limitations."
"I'd like the solution to offer more integrations with other products."
"Adding a new contract to the solution is quite complicated."
"Certain functions have occasional performance issues."
"We'd like the solution to be less expensive."
"The customization options for roles in Zoho CRM are currently limited."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
Oracle CRM is ranked 7th in CRM with 35 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Oracle CRM is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM and Amdocs CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24 and Microsoft Dynamics CRM. See our Oracle CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
