Compare ACS-Xerox Service Desk Outsourcing vs. Getronics Service Desk Outsourcing

ACS-Xerox Service Desk Outsourcing is ranked 14th in Service Desk Outsourcing while Getronics Service Desk Outsourcing which is ranked 9th in Service Desk Outsourcing. ACS-Xerox Service Desk Outsourcing is rated 0, while Getronics Service Desk Outsourcing is rated 0. On the other hand, ACS-Xerox Service Desk Outsourcing is most compared with , whereas Getronics Service Desk Outsourcing is most compared with .
Cancel
You must select at least 2 products to compare!
Ranking
14th
Views
186
Comparisons
46
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
9th
Views
235
Comparisons
72
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Learn
Xerox
Getronics
Overview
ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.Getronics Service Desk Outsourcing provides a proactive, omni-channel and multi-lingual Global Managed Service Desk which delivers round the-clock service and a consistent single point of contact. Each Service Centre provides remote management of users' machines and end-to-end Incident Management. Benefits include the following: 4 interconnected Global Service Centres (GSCs) in Spain, Hungary, Malaysia and Mexico + local help desks located in the UK, Belgium and Germany; Proactive / pre-emptive approach; Provide 1st, 2nd, and 3rd line support either on a dedicated or shared Service Desk; Over 1,300 agents globally providing 24x7x365 multilingual support covering 22 languages and More than 3.5M tickets yearly from our GSCs.
Offer
Learn more about ACS-Xerox Service Desk Outsourcing
Learn more about Getronics Service Desk Outsourcing
Sample Customers
Freedman & Co. CPAMez, Gatwick Airport, ING, Clarks, Mazda, AGS Airports, McDonald's, RAC, Malaysia Airlines, Chivas Brothers
We monitor all Service Desk Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email