Apptricity Work Order [EOL] vs SAP CRM Service comparison

Apptricity Work Order is a comprehensive solution, automating your work order processing from start to finish and capturing all the details in between. This state-of-the-art system allows dispatchers to quickly see workers and adjust orders while simultaneously tracking labor hours, tools and consumables used on the job. Finally, have all the tools needed to keep workers organized, management informed and processes streamlined.

Whether you are tracking internal services or assigning charges for customer billing, Work Order seamlessly tracks and ensures proper accounting.

• Improve turn-around times for service work and provide visibility into service costs and time spent; completed jobs are clearly documented, eliminating the confusion inherent in a paper-based work order system.
• In just a few clicks, the easy-to-use, customizable interface allows you to add new work orders using pre-built templates to ensure the order has proper instructions and necessary parts.
• Ensure workers and dispatchers remain organized and productive through automatic prioritization and scheduling jobs based on predefined specifications.
• Managers and executives can view work order status at any time, including summary graphs showing overall productivity and timeliness, thereby enforcing accountability, ensuring timely completion of requested services and keeping costs within budget.

Work Order can be utilized as a standalone product or seamlessly integrated with Apptricity Asset for job-based asset usage and to support MR&O processes or with Apptricity Inventory to manage receiving, movement, adjustments and associate inventory with assets and work orders enterprise wide.

SAP CRM Service Management rapid-deployment solution provides support for service agents and managers handling customer issues; field service planning, execution, and confirmation; complaints and returns management and solution selling. Preconfigured functionality and templates accelerate implementation time. The preconfigured solution enables you to quickly and affordably implement CRM functionality for field service as well as complaints and returns management and service selling. The SAP CRM Service Management rapid-deployment solution lowers total cost of ownership through standard integration with SAP ERP. With access to real-time information when and where it's needed, field service professionals are better equipped to resolve customer issues during the first visit.