Aspect Call Center ACD vs. Avaya Contact Center Express

Aspect Call Center ACD is ranked 6th in Contact Center Platforms vs Avaya Contact Center Express which is ranked 7th in Contact Center Platforms. Aspect Call Center ACD is most compared with Avaya Call Center, Avaya Contact Center Express and Genesys. Avaya Contact Center Express is most compared with Aspect Call Center ACD, Genesys and Avaya Call Center.
Cancel
You must select at least 2 products to compare!
Ranking
Views
504
Comparisons
265
Reviews
0
Followers
13
Avg. Rating
N/A
Views
265
Comparisons
125
Reviews
0
Followers
13
Avg. Rating
N/A
Views
0
Comparisons
0
Reviews
1
Followers
1
Avg. Rating
5.0

Have A Question About Contact Center Platforms?

Our experts can help. 302,095 professionals have used our research on 6,762 solutions.
Top Comparisons
Compared 18% of the time.
See more Aspect Call Center ACD competitors »
See more Avaya Contact Center Express competitors »
Compared 25% of the time.
Also Known As
Call Center ACDContact Center Express
Website/Video
Aspect
Avaya
Null Vendor
Overview
Aspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.

Go Beyond Phone Calls—Let Customers Reach You Via Text, IM, Email, or Chat

  • Connect with your customers on their terms. Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.
  • Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you. Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.
  • Reduce your expenses by using lower-cost channels.
  • Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Information Not Available
OFFER
Learn more about Aspect Call Center ACD
Learn more about Avaya Contact Center Express
Learn more about Null Product
Sample Customers
CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystemHOT Telecom
Information Not Available

Have A Question About Contact Center Platforms?

Our experts can help. 302,095 professionals have used our research on 6,762 solutions.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email