Compare Astute Social vs. Khoros Care

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Astute Social Logo
69 views|45 comparisons
Khoros Care Logo
177 views|151 comparisons
Ranking
Views
69
Comparisons
45
Reviews
0
Average Words per Review
0
Rating
N/A
Views
177
Comparisons
151
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Spredfast
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Overview
Astute Social combines social listening, analytics, publishing, audience engagement, and ad management into a single platform. The software uses natural language processing and sentiment analysis to discern which posts are "noise" and which posts merit your attention. Astute Social integrates with Astute's CRM, ePowerCenter, and other third-party CRM systems to enable customer service agents to provide social care using the same interface as traditional channels. Customers receive a response through their preferred channel, and interactions are tracked in the CRM. This creates a consistent customer experience while making it easier for agents to manage multiple communication channels. The social listening functionality also surfaces customer insights, market trends, and competitor activities, and uses sentiment analysis and real-time monitoring to drive customer understanding and inform product development and campaign decisions. In addition to crawling major social networks, Astute Social's auto-discovery feature alerts users to other sites where relevant brand discussions are happening.

Khoros Care brings together conversations across channels that matter to your customers — web chat, SMS, social, messaging, mobile, reviews, and peer-to-peer communities. Only Khoros Care lets you engage with a common interface and standard workflows to connect with customers and execute digital customer service personally and securely at scale. And only Khoros partners with you every step of the way to operationalize and prove the impact of your digital care in order to better partner with traditional customer care operations.

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Sample Customers
Domino's, Land O'Lakes, McCormick & Co., B&G Foods, Bush Brothers & Company
HP, Rogers, BeyondBank Australia

Astute Social is ranked 9th in Social Media Management Systems while Khoros Care is ranked 6th in Social Media Management Systems. Astute Social is rated 0.0, while Khoros Care is rated 0.0. On the other hand, Astute Social is most compared with Sprinklr, whereas Khoros Care is most compared with Sprinklr, HootSuite and Salesforce Marketing Cloud.

See our list of best Social Media Management Systems vendors.

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