We performed a comparison between Bright Pattern and Genesys Cloud CX based on real PeerSpot user reviews.
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Bright Pattern is ranked 13th in Contact Center as a Service (CCaaS) while Genesys Cloud CX is ranked 1st in Contact Center as a Service (CCaaS) with 9 reviews. Bright Pattern is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". Bright Pattern is most compared with , whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX.
See our list of best Contact Center as a Service (CCaaS) vendors.
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