We performed a comparison between Citrix SD-WAN and Prisma SD-WAN based on real PeerSpot user reviews.
Find out in this report how the two Software Defined WAN (SD-WAN) Solutions solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is security, as it gives me the port bindings that cannot be accomplished using other solutions."
"Downtime for branch offices is now almost zero. We have 100% real-time visibility into all of our lines. MPLS links have been replaced with lower-cost links, saving a larger percentage of line costs. Overall, I see SD-WAN as a must. And the Citrix SD-WAN product has delivered on expectations and exceeded them. (With later firmware updates we now have good firewall capabilities in the product too)."
"The most valuable feature of Citrix SD-WAN is customization. You are able to customize the solution to your needs."
"The most valuable feature is its reliability."
"The best feature is the backup capability, where all of the users' computers are tied into a central data repository."
"The SD-WAN solution as it is already is quite feature-rich and the upgrade process is very simple."
"The stability is the main feature of Citrix SD-WAN. You can also upgrade the data packages or have less transmission."
"They have a zero downtime failover mechanism, where, when there's a link failure or a link weakness, or bad link conditions, they provide the ability to fail back seamlessly."
"It is flexible to use the internet connection via local breakouts without going to data centers."
"Prisma supports all of the applications we're currently using."
"I like that the integration with Palo Alto is easy."
"The gateway is available on the cloud which allows you access from anywhere and still connects to your home gateway."
"Prisma's analytics provide a lot of valuable data. I like the internet health chart that shows latency, dropped packets, MOS for data quality, etc. It also runs a continuous speed test in the background. I've used it multiple times to troubleshoot internet connections when the service provider has attempted to claim nothing is wrong with the circuit. It gives me data to send them showing we're not getting the speed we should, or there is constant packet loss."
"From the main controller, we can administer the customer's devices, QoS, network, and traffic. We can monitor it and we can change and create policies as well as upgrade the software. We can totally control a customer's network from one site, the Prisma SD-WAN portal."
"If the MPLS goes down, there is a really smooth transition for a branch site to take traffic over the Internet. It will advertise the routes of that site in a jiffy."
"When it comes to supporting large, complex, network architectures, it's a very simple architecture. The main component is the fabric. It's very easy to troubleshoot if there is an issue happening in the underlying network."
"The communication around the life cycle would have been really helpful. The main issue we have had is related to the life cycle because some of the things that we are using were discontinued. They were discontinued within a year after we had purchased it, which is a bit painful. If we had known that, we would've made some other decisions."
"Citrix should continue to offer a perpetual licensing model because it is very important to us."
"Citrix SD-WAN's knowledge base has a few missing things, so you may need to seek help from support."
"The price is the only thing that could be improved. Citrix is not a cheap solution."
"Citrix SD-WAN does not have the SD-WAN with one optimization in a single license. Other competitors have this option and it should be added to this solution."
"The price could be improved, it's an expensive solution."
"Even though the monitoring is pretty good, there is some room for improvement there."
"I would like to see support for additional reporting."
"I would also like to see improvement in the product training for customers. Palo Alto has not initiated very much training but they have to do so because this is a new product. If you have experience in a legacy environment, and you are moving to Prisma SD-WAN, you don't have a training framework. That is one of the disadvantages."
"There are two parallel things that we want Palo Alto to work on. First, customers want a unified appliance that does the work of all firewalls in addition to SD-WAN. Second, the cloud presence should be completely automated. If I purchase the SASE architecture, I shouldn't worry about deployments in Prisma Access or on Prisma SD-WAN. It should be deployed in one go."
"Prisma SD-WAN's technical support should be improved."
"The only con is the pricing because it's more premium."
"The tool needs to work on price and complexity."
"Sometimes, during the product's initial setup phase, bypass pair or couple ports don't come up normally, and it requires an hour and a half to troubleshoot to reset the box from Prisma SD-WAN to factory default."
"Customer support is our biggest pain point. The quality of support has gone down a little since we initially deployed this product. I don't know if this is due to turnover at Palo Alto or a lack of training. It is now taking one or two days to get an initial response that says, "Hey, we've looked into this, can you pull this data for us?" In the past, we'd immediately get a response."
"Event correlation and analysis capabilities do not help minimize the number of alarms from a single event. That is the problem. We are getting a lot of incidents, and there is some issue with the correlation. That is still a drawback."
Citrix SD-WAN is ranked 9th in Software Defined WAN (SD-WAN) Solutions with 21 reviews while Prisma SD-WAN is ranked 7th in Software Defined WAN (SD-WAN) Solutions with 11 reviews. Citrix SD-WAN is rated 8.2, while Prisma SD-WAN is rated 8.6. The top reviewer of Citrix SD-WAN writes " A scalable solution for MCN controller but lacks technical supports, upgrades". On the other hand, the top reviewer of Prisma SD-WAN writes "A stable tool that offers a good uptime and ensures a return on investment". Citrix SD-WAN is most compared with Cisco SD-WAN, Fortinet FortiGate, Steelhead, Meraki SD-WAN and Aruba EdgeConnect SD-WAN Platform, whereas Prisma SD-WAN is most compared with Prisma Access by Palo Alto Networks, Cisco SD-WAN, Meraki SD-WAN, Fortinet FortiGate and Aruba EdgeConnect SD-WAN Platform. See our Citrix SD-WAN vs. Prisma SD-WAN report.
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