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Concentrix vs West Contact Management Outsourcing comparison

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Ranking
9th
out of 9 in IT Support Services
Views
0
Comparisons
0
Reviews
0
Average Words per Review
0
Rating
N/A
12th
out of 16 in Customer Management Contact Center Outsourcing
Views
26
Comparisons
15
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Convergys
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Concentrix
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West
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Overview
Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.

West Contact Management Outsourcing cloud contact center solution can help your company improve customer satisfaction by handling volume, breaking down silos and promoting agent engagement all while ensuring transactional security and reducing operational costs. We’ll help you modernize the customer experience today and provide the guidance you need to keep up tomorrow.

Sample Customers
DIRECTV
Stanford Health Care, Ochsner Health System

Concentrix is ranked 9th in IT Support Services while West Contact Management Outsourcing is ranked 12th in Customer Management Contact Center Outsourcing. Concentrix is rated 0.0, while West Contact Management Outsourcing is rated 0.0. On the other hand, Concentrix is most compared with Nuance IVR and Voxeo Prophecy, whereas West Contact Management Outsourcing is most compared with .

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