Dell Service Desk Outsourcing simplifies, automates and streamlines users help desk management tasks. Designed to coordinate with strategic initiatives and priorities, Dell's Service Desk is tuned to the specific needs of users' business, whether those needs are planning, delivery operations or management of IT support. Dell's services enable and utilize next-generation capabilities such as multichannel, social media and persona support that are supported by automated self-help, self-service and self-heal technologies. Dell Services acts as a single point of communication for all service requests and technology concerns within an enterprise while providing a unified, standardized and consistent first-call resolution experience focused on increasing end-user satisfaction and productivity.
Fujitsu Service Desk Outsourcing brings in its helpdesk system infrastructure and its management and operational expertise in resolving various customer support needs. These infrastructure and expertise include hardware facilities, helpdesk-managed service, and call management system. FPI provides the three key elements of the successful Help Desk Center - PEOPLE, PROCESSES and TECHNOLOGY. With FPI helpdesk services, your company immediately acquires: Ready access to a pool of world-class ICT professionals; Direct access to precise technical advice; Access to the latest helpdesk technology; Faster and effective delivery of service; Tested processes to meet global standards; Commitment to long-term relationship; Improved productivity of your ICT group and Low operational cost and reduced total cost of ownership.
KMC Solutions, Cabarrus County School District, Rococo, Amerijet Holdings Inc.
Saint-Gobain North America
Dell Service Desk Outsourcing is ranked 1st in Service Desk Outsourcing while Fujitsu Service Desk Outsourcing is ranked 5th in Service Desk Outsourcing. Dell Service Desk Outsourcing is rated 0.0, while Fujitsu Service Desk Outsourcing is rated 0.0. On the other hand, Dell Service Desk Outsourcing is most compared with Getronics Service Desk Outsourcing and Unisys Service Desk Outsourcing, whereas Fujitsu Service Desk Outsourcing is most compared with Unisys Service Desk Outsourcing.
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