Compare Dell Service Desk Outsourcing vs. Getronics Service Desk Outsourcing

Dell Service Desk Outsourcing is ranked 4th in Service Desk Outsourcing while Getronics Service Desk Outsourcing is ranked 6th in Service Desk Outsourcing. Dell Service Desk Outsourcing is rated 0, while Getronics Service Desk Outsourcing is rated 0. On the other hand, Dell Service Desk Outsourcing is most compared with Getronics Service Desk Outsourcing, whereas Getronics Service Desk Outsourcing is most compared with Pomeroy Service Desk Outsourcing and Dell Service Desk Outsourcing.
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4th
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6th
Views
113
Comparisons
81
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Dell EMC
Getronics
Overview
Dell Service Desk Outsourcing simplifies, automates and streamlines users help desk management tasks. Designed to coordinate with strategic initiatives and priorities, Dell's Service Desk is tuned to the specific needs of users' business, whether those needs are planning, delivery operations or management of IT support. Dell's services enable and utilize next-generation capabilities such as multichannel, social media and persona support that are supported by automated self-help, self-service and self-heal technologies. Dell Services acts as a single point of communication for all service requests and technology concerns within an enterprise while providing a unified, standardized and consistent first-call resolution experience focused on increasing end-user satisfaction and productivity.Getronics Service Desk Outsourcing provides a proactive, omni-channel and multi-lingual Global Managed Service Desk which delivers round the-clock service and a consistent single point of contact. Each Service Centre provides remote management of users' machines and end-to-end Incident Management. Benefits include the following: 4 interconnected Global Service Centres (GSCs) in Spain, Hungary, Malaysia and Mexico + local help desks located in the UK, Belgium and Germany; Proactive / pre-emptive approach; Provide 1st, 2nd, and 3rd line support either on a dedicated or shared Service Desk; Over 1,300 agents globally providing 24x7x365 multilingual support covering 22 languages and More than 3.5M tickets yearly from our GSCs.
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Sample Customers
KMC Solutions, Cabarrus County School District, Rococo, Amerijet Holdings Inc.Mez, Gatwick Airport, ING, Clarks, Mazda, AGS Airports, McDonald's, RAC, Malaysia Airlines, Chivas Brothers
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