Dell IT Service Desk vs Stefanini TechTeam Service Desk Outsourcing comparison

The IT service desk provides employees a modern IT service experience with several ways to access the IT assistance they need, including an extensive knowledge base as well as live service experts available 24x7 via chat or by phone.

Dell has developed a streamlined process to resolve hardware and software issues quickly and the platform enables Single Sign On (SSO) and Self Service Password Reset.

The Dell services team becomes an extension of your IT department – providing the scale and expertise needed for the most demanding customer environments.

Stefanini TechTeam Service Desk Outsourcing provides multilingual, multi-location, multichannel approach that workforce is supported in the right languange, from the riight location, at the right time with the right tools, processes and technology. Support Services includes: Single Point of Contact support (SPOC), Business and Proprietary applications, Common off-the-shel software, Desktop hardware and networking, ID Management, Remote access support, ITIL best practices methodologies and Lean Six Sigma process improvement.