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Espressive Barista vs SimpleWorks Enterprise Chatbot comparison

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Comparison Buyer's Guide
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Buyer's Guide
Espressive Barista vs. LivePerson
March 2024
Executive Summary

We performed a comparison between Espressive Barista and SimpleWorks Enterprise Chatbot based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Espressive, Moveworks and others in AI-Powered Chatbots.
To learn more, read our detailed Espressive Barista vs. LivePerson Report (Updated: March 2024).
Download the complete report
768,857 professionals have used our research since 2012.
Featured Review
JoseLopez7
Easily accessible from different platforms, improves efficiency, helpful and responsive support
This product is really good out-of-the-box, without having to touch it. It is really good at recognizing application names or the specific phrasing... Read more →
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price for the licensing is fair."
  • "It is expensive. It's not a cheap thing."
  • "The solution is affordable."
  • "The pricing isn't overly burdensome. It's going to be interesting to see how new models come in with new capabilities but, as it is, as a base system, it's pretty good."
  • "User-based licensing has been working well for us, and we believe we are deriving significant value from it."

    • More Espressive Barista Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Espressive?
    Top Answer:The most valuable feature is its scalability.
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Espressive?
    Top Answer:Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant… more »
    Read all 7 answers   →
    What needs improvement with Espressive?
    Top Answer:Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human… more »
    Read all 9 answers   →
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    Earn 20 points

    Ranking
    2nd
    out of 41 in AI-Powered Chatbots
    Views
    1,685
    Comparisons
    396
    Reviews
    8
    Average Words per Review
    1,844
    Rating
    8.8
    15th
    out of 41 in AI-Powered Chatbots
    Views
    78
    Comparisons
    55
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Espressive
    SimpleCRM.com
    Video Not Available
    Overview
    Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.

    A Virtual Assistant To Your Rescue!
    SimpleWorks Enterprise Chatbot platform is AI powered 24*7 virtual agent that can be accessed anytime and anywhere. SimpleWorks Chatbot can handle high-volume of inquiries regarding general FAQ’s, product related queries, polices and procedures, complaints, etc. It can also authenticate users and facilitate user-specific information and transactions. It not only understands the intent of customer conversation through natural language processing (NLP), but can also analyze the sentiments of customer responses and transfer the conversation to a live agent if needed. SimpleWorks Chatbot platform is comprehensive, scalable and easily supports integrations with other enterprise solutions like CRM, Core Banking/Insurance Platform, HR System, etc.

    Sample Customers
    Information Not Available
    ICC commercial crime services, Fair First insurance, Union Assurance, Reliance Foundation, KARVY
    Top Industries
    REVIEWERS
    Manufacturing Company43%
    Computer Software Company29%
    Energy/Utilities Company14%
    Recreational Facilities/Services Company14%
    VISITORS READING REVIEWS
    Computer Software Company54%
    Manufacturing Company7%
    Healthcare Company4%
    Financial Services Firm4%
    No Data Available
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business49%
    Midsize Enterprise9%
    Large Enterprise42%
    No Data Available

    Espressive Barista is ranked 2nd in AI-Powered Chatbots with 9 reviews while SimpleWorks Enterprise Chatbot is ranked 15th in AI-Powered Chatbots. Espressive Barista is rated 8.8, while SimpleWorks Enterprise Chatbot is rated 0.0. The top reviewer of Espressive Barista writes "Great chat integration and phrase recognition with excellent natural language processing". On the other hand, Espressive Barista is most compared with ServiceNow Virtual Agent, Moveworks, Inbenta AI Chatbot, Aisera AI Customer Service and Amelia, whereas SimpleWorks Enterprise Chatbot is most compared with .

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.