Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
I really appreciate the fact that the dashboard breaks everything down into a pretty easy view for me... It shows what changes are happening to privileged user accounts, access and identity, what's cropping up. It shows application activity and whether we've got system resources that aren't online and being found anymore. It's a pretty simple, easy, quick hit and there are the supporting logs behind it. If I need to drill down further, I can do that quickly. It's very effective.
The most valuable feature is that we get the events: the alerts about disk space and the security reports that we get once a day, including user lockouts and the like.
The product satisfies our compliance, and thus, all of our auditors. All of the data that we use and store for all security events is required by our auditors to be kept in a central storage location.
If we need to do a search for user lockouts, we can go, search, and find locations where they have been locked out, then keep track of those events, historically.
The network alert is the most valuable feature. That way, we in the IT department are aware of user lockout and invalid password attempts way before a user ever even calls in.
The most important feature is keeping track of when accounts are created and deleted, when permission groups are changed, and memberships are changed in groups; and overall, how many errors are occurring on the various systems that we're monitoring.
The SIEMs and managed service are its most valuable features. We get a weekly report from them which provides a culmination of them combing through millions of events which are triggered across our network every day and minute. Their information security experts basically boil that down to a report which I get emailed once a week. It identifies potential threats and the remediation that I should take to be able to quell those threats.
We are able to diagnose problems before our customers.
It helps a lot because we can troubleshoot issues pretty easily.
We have used it many times to find a root cause of a live issue, then fix the problem in the applications.
Support has been excellent. Sumo Logic's support staff is really good, both their account management staff and direct support.
It provides easy visibility. I also like the shareable queries because we share a lot across groups.
For many of our services, we use Sumo Logic to track errors and send notifications to our Slack channel, if there are issues. Then, we have our support people monitoring this, and they can react quickly.
Scalability has been good for our needs. We haven't run into any scaling issues in regards to size so far.
I have no concerns about the stability of the product. I feel it handles the stress we put on it very well.
Probably the biggest thing is just: Can I search for this and what's the best way to do it? If I'm looking for two events versus a singular event, I just throw it back at them. They're the experts on it.
I would like to see the dashboard come up more quickly.
The biggest problem is that we have too many domain controllers. So, we have to keep all the clients and main system updated with the latest versions along with making sure all the firewalls are open.
There are some issues with searches taking a long period of time, but they assured me that they have implemented a new search function that's available in version 9, but which requires a solid-state hard drive... Depending on how many logs you have it could take a long time to return the results if you're looking back prior to the last 30 days.
I'd like to see improvement in the ease of generating reports. It seems fairly cumbersome whenever you decide to start tracking new categories of events. It seems a little kludgy when trying to generate those reports.
The deployment of the agents could be a bit easier. We always seem to have a bit of a challenge with that. A lot of times the agents either don't deploy or they quit responding, then we have to go and redeploy them.
There are some API gaps that are missing.
We would like to have some type of predefined setup for the logs, making the setup easier by default.
We would like the ability to drill down into a dashboard and get into deeper levels.
There needs to be improvement on imported data which can be used within Sumo Logic to do more advanced queries.
I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals. If there was more of a graphical user interface, it would be beneficial.
It would be nice to have an improved ability to scroll through logs within a time frame. Right now, we can search for specific errors. However, if we want to look for "before and after" within a specific time frame, it's not easy using the tool. This would be an improvement.
It took a bit of trial and error to get it set up correctly based on everything we had to do. In the end, we had to send everything over HTTP, which was sort of a stop-gap.
If you want to up your subscription through the AWS Marketplace, it can be difficult. You can't just go back to the AWS Marketplace, and say, "I want a bigger one now." You have to contact the sales team, then they do it on the back-end. This could definitely be improved.
Pricing and Cost Advice
I don't know if the pricing is by the seat but we're paying about $20,000 to 25,000 a year. On top of that, we pay for the managed support services. That runs us about another $35,000 or $40,000 a year.
The upfront costs have increased, and we have been locked into this contract. The cost of changing over from it is way too high.
The solution is fairly expensive, but in my experience, all of the SIEM applications that I've evaluated or looked at cost about the same.
Licensing is very easy. Our CIO takes care of the billing, but in terms of price point, he hasn't complained, so it must be good.
The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I feel it's a good value.
The AWS Marketplace pricing is borderline. Every annual renewal, we always contemplate if we are getting what we think we could out of it or could we do it cheaper with some other product.
The pricing is a little high, but for the features that we receive from Sumo Logic, it suits the price. For some small organizations, the price might be a little high.
I don't pay the bill. I've heard the AWS Marketplace pricing is high, but I like the value.
Pricing has been cheaper than some of the competing tools, like Splunk.
If we went to ELK Stack, which is open source, it would have been less costly, but it would have required more development from our side.
The only limit to the scalability of the product for us is how much we are willing to pay.
The price scaling comes in a bit expensive.
Purchasing the solution through the AWS Marketplace is very easy.
out of 46 in Log Management
Average Words per Review
out of 46 in Log Management
Average Words per Review
Compared 37% of the time.
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Compared 8% of the time.
EventTracker by Netsurion delivers actionable security intelligence that empowers organizations of any size to effectively detect and respond to advanced threats.
EventTracker Security Center
|Sumo Logic simplifies how you collect and analyze machine data so that you can gain deep visibility across your full application and infrastructure stack. With the Sumo Logic service, you can accelerate modern application delivery, monitor and troubleshoot in real time and improve your security and compliance posture.|
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