Compare Evolve IP Unified Contact Center vs. West Unified Communications as a Service

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Evolve Unified Contact Center
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Evolve IP
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Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

West Unified Communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It's about ending confusion, obsolescence and complexity for everyone. It Improves customer interactions with highly scalable cloud contact center solutions. It enhances enterprise audio, video & web interactions for greater productivity at lower cost through Conferencing & Collaboration solutions.
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Sample Customers
BP Business Solutions, OgletreeSentara Healthcare, Vanderbilt Medical Center, St. Elizabeth Physicians
Evolve IP Unified Contact Center is ranked 13th in Contact Center as a Service (CCaaS) while West Unified Communications as a Service is ranked 11th in Contact Center as a Service (CCaaS). Evolve IP Unified Contact Center is rated 0.0, while West Unified Communications as a Service is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas West Unified Communications as a Service is most compared with .

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.