HCL AXON Service Desk Outsourcing vs Stefanini TechTeam Service Desk Outsourcing comparison

At HCL, we also realize that modern day organizations grapple with the challenges of Managed Print Services (MPS) and Field Service Management - optimizing printer fleets and creating field service support capabilities across the globe. In order to address issues pertaining to Managed Print Services, we have entered into a comprehensive strategic partnership with Xerox. HCL’s expertise in infrastructure management combines with Xerox’s best-in-class imaging printing technology, going beyond Managed Print Services and delivering Managed Content Services (MCS). Our solution incorporates rigorous processes, a phased implementation strategy, and innovative technology. Organizations will benefit from proactive and intelligent support, reduced waste, and automated paper-based processes.

Stefanini TechTeam Service Desk Outsourcing provides multilingual, multi-location, multichannel approach that workforce is supported in the right languange, from the riight location, at the right time with the right tools, processes and technology. Support Services includes: Single Point of Contact support (SPOC), Business and Proprietary applications, Common off-the-shel software, Desktop hardware and networking, ID Management, Remote access support, ITIL best practices methodologies and Lean Six Sigma process improvement.