Splunk Enterprise Security is praised for its threat intelligence, analytics, and monitoring capabilities, as well as its customizable features. Users acknowledge the need for improvements in user interface, query language, alerting, and performance. The pricing is considered high but worth the investment, with positive feedback on operational efficiency and customer support. On the other hand, Honeycomb.io is appreciated for its advanced visualization, query support, and collaborative tools. Users cite challenges with integrations, interface complexity, pricing, and support resources. The ROI is positive, with users highlighting improved performance and productivity. Customer service is highly praised for its helpfulness and responsiveness.
Features: Splunk Enterprise Security excels in threat intelligence, analytics, and scalability. It offers real-time monitoring, user-friendly interface, and detailed reporting. Honeycomb.io stands out with advanced visualization, high cardinality query support, flexible querying, and collaborative features for real-time sharing and discussion.
Pricing and ROI: Splunk Enterprise Security typically has higher setup costs compared to Honeycomb.io, but users find the value justifies the investment. Honeycomb.io offers competitive pricing and straightforward setup, with flexible licensing options to suit different needs and budgets. Splunk Enterprise Security boasts enhanced operational efficiency, threat detection, incident response, and security event visibility. In comparison, Honeycomb.io focuses on valuable insights, troubleshooting efficiency, and cost savings.
Room for Improvement: Splunk Enterprise Security users desire a more user-friendly interface and simplified search queries. They also seek enhanced alerting/reporting features and improved performance. Conversely, Honeycomb.io users want better integrations, simpler UI, more affordable pricing, and improved support/documentation.
Deployment and customer support: Some users reported varying timelines for deployment and setup with Splunk, while users had mixed feedback on the timeframe for implementing Honeycomb.io, emphasizing the importance of considering the context in which these terms are used. Splunk Enterprise Security's customer service is commended for prompt responses, knowledgeable staff, and helpful solutions. In contrast, Honeycomb.io excels in clear communication, expert assistance, and responsiveness, enhancing the overall user experience.
The summary above is based on 140 interviews we conducted recently with Splunk Enterprise Security and Honeycomb.io users. To access the review's full transcripts, download our report.
"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"This solution helps us increase our productivity."
"The varied prebuilt feature is the most valuable because it ensures that we have complete coverage over all of the key questions."
"The solution has proven to be quite stable."
"Splunk is extremely flexible, which allows us to create custom visualizations along with other customizations."
"I like the ease with which dashboards can be created."
"We have a one stop dashboard for health of some of our services where you can click in and it takes you to other dashboards that have custom near real-time metrics that show the application's health."
"The Splunk user community and forum are most valuable."
"Splunk Enterprise Security is able to process a huge amount of data without any issues."
"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
"Technical support needs to be more responsive."
"The GUI can be improved. Splunk has always suffered from having a kind of goofy UI, it needs some updating."
"The configuration could be better."
"We usually have to follow up with technical support on our open cases."
"The solution could improve by making it more business analysis oriented. The way it is now is designed more for developers."
"If it could be made available as a service, this would be much better than as a product."
"Delays in responses from the technical team can pose challenges for both vendors and clients, especially considering that Splunk applications and machine solutions are critical assets."
"Its reporting can be improved. That's the only complaint I have heard. I don't need the reporting part, but I know that other people in the organization need it."
Honeycomb.io is ranked 37th in Application Performance Monitoring (APM) and Observability with 1 review while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 230 reviews. Honeycomb.io is rated 8.0, while Splunk Enterprise Security is rated 8.4. The top reviewer of Honeycomb.io writes "A valuable solution for application teams to identify downtime and SLO-related issues". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Honeycomb.io is most compared with Grafana, Sentry, Chronosphere, New Relic and Prometheus, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Microsoft Sentinel.
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