We performed a comparison between InfoVista VistaInsight and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"My experience with technical support has been perfect."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The Wi-Fi side needs improvement."
"The presentation of the features can be improved. It can be more user-friendly for the visual part of the portal and to allow the customer to be able to use."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
More SymphonyAI IT Service Management Pricing and Cost Advice →
Earn 20 points
InfoVista VistaInsight is ranked 96th in Network Monitoring Software while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. InfoVista VistaInsight is rated 7.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of InfoVista VistaInsight writes "An excellent product with an expensive license". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". InfoVista VistaInsight is most compared with , whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.