Pomeroy Service Desk Outsourcing vs Tieto Service Desk Outsourcing comparison

Pomeroy Service Desk Outsourcing, an IT managed services and technology provider, supports hundreds of customers in the provision of Service Desk, and Hardware and Software Support services. Pomeroy Global Service Desk is HDI-certified, and it provides client end-users with highly responsive incident resolution using the right combination of ITIL driven processes, tools and standards. When integrated with Pomeroy's Hardware and Software Support services with the support provided by their national network of field technicians, whether on client sites, or remotely dispatched to the user's desk. Pomeroy's certified Service Desk analysts and field engineers respond to more than 3 million incidents and requests annually, support desktops, laptops, tablets, mobile devices, servers, printers and other peripherals, and manage regional logistics centers.

Tieto Service Desk Outsourcing is a single-point-of-contact Service Desk with additional self-service facilities provides consolidated support for all ICT services. Further cost-efficiency improvements through synergies have a direct impact on the total cost of ownership. Self-service and self-help functionalities in the portal will support the end users. The SIAM-compliant (Service Integration And Management) Service Desk with multivendor capabilities resolves issues and also ensures business continuity and keeps costly work interruptions at a minimum.