SDL Tridion DX vs Salesforce Community Cloud comparison

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1,618 views|190 comparisons
100% willing to recommend
SDL Logo
312 views|299 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Salesforce Community Cloud and SDL Tridion DX based on real PeerSpot user reviews.

Find out what your peers are saying about Adobe, Liferay, Salesforce and others in Digital Experience Platforms (DXP).
To learn more, read our detailed Digital Experience Platforms (DXP) Report (Updated: May 2024).
769,630 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Pricing for Salesforce CRM is extremely expensive."
  • More Salesforce Community Cloud Pricing and Cost Advice →

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    Use our free recommendation engine to learn which Digital Experience Platforms (DXP) solutions are best for your needs.
    769,630 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:All the business intelligence included in the tool gives more information about the cycle of the sales stage.
    Top Answer:We pay the license annually for Salesforce CRM. Pricing is extremely expensive. I'm not aware of any hidden costs besides the cost of the license.
    Top Answer:The user interface of the screenshots feature is a little bit old and hasn't been updated for a long time.
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    Ranking
    Views
    1,618
    Comparisons
    190
    Reviews
    1
    Average Words per Review
    306
    Rating
    9.0
    Views
    312
    Comparisons
    299
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Tridion
    Learn More
    Overview
    Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.

    Combining the best of Web Content Management (WCM) and Structured Content Management (CCMS) with translation technology, SDL Tridion DX uniquely integrates SDL Tridion Sites, rebranded from SDL Web and, SDL Tridion Docs, rebranded from SDL Knowledge Center, to define digital experiences on a global scale.

    SDL Tridion DX enables content publishing for all audiences no matter what location, language or touchpoint, supported by artificial intelligence and machine learning. Both marketing and in-depth product content can be created, managed and delivered to eliminate the disconnects that characterize digital experiences today, to build brand equity across the entire customer journey.

    Sample Customers
    Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
    Corona Direct, Kaeser Kompressoren
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    University12%
    Financial Services Firm8%
    Government7%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company21%
    Manufacturing Company6%
    Healthcare Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise10%
    Large Enterprise78%
    Buyer's Guide
    Digital Experience Platforms (DXP)
    May 2024
    Find out what your peers are saying about Adobe, Liferay, Salesforce and others in Digital Experience Platforms (DXP). Updated: May 2024.
    769,630 professionals have used our research since 2012.

    Salesforce Community Cloud is ranked 3rd in Digital Experience Platforms (DXP) with 2 reviews while SDL Tridion DX is ranked 7th in Digital Experience Platforms (DXP). Salesforce Community Cloud is rated 9.0, while SDL Tridion DX is rated 0.0. The top reviewer of Salesforce Community Cloud writes "Helps us with sales management of customer life cycles with good business intelligence". On the other hand, Salesforce Community Cloud is most compared with Magnolia CMS and Adobe Experience Cloud, whereas SDL Tridion DX is most compared with Adobe Experience Manager, Magnolia CMS and SharePoint.

    See our list of best Digital Experience Platforms (DXP) vendors.

    We monitor all Digital Experience Platforms (DXP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.