Compare Sitel Contact Management Outsourcing vs. TeleTech Contact Management Outsourcing

Sitel Contact Management Outsourcing is ranked 4th in Customer Management Contact Center Outsourcing while TeleTech Contact Management Outsourcing which is ranked 5th in Customer Management Contact Center Outsourcing. Sitel Contact Management Outsourcing is rated 0, while TeleTech Contact Management Outsourcing is rated 0. On the other hand, Sitel Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, Alorica Contact Management Outsourcing and Convergys Contact Management Outsourcing, whereas TeleTech Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, Alorica Contact Management Outsourcing and Convergys Contact Management Outsourcing.
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Sitel
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Overview

We are a leading global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver more than 2.5 million unique customer experiences every day.

TeleTech Contact Management Outsourcing Solutions includes:

  • AI/AUTOMATION - a human approach to automation, the power of automation with the empathy of human touch. It provides the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can't solve their issues themselves, human support isn't far behind.
  • CONTACT CENTERS - are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools.
  • OMNICHANNEL - helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with customers in the channels they want, when they want.
  • SEARCH TO SALES - brings contextual data back to the online marketing team so that it can optimize its online advertising efforts - and obtain a continually improving, 360-degree view of the customer.
  • SERVICE TO SALES - its proprietary capabilities enable an integrated approach to creating a high-performing, service-to-sales culture.
  • TELETECH@HOME - a remote associate model, is designed to maximize this opportunity, while surpassing your customers' greatest service expectations.
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Sample Customers
Canada¬źs largest communications companyAmerican Management Association
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