Sykes Contact Management Outsourcing combines data, analytics, and technology to help identify high-value customers and able to strengthen existing customer relationships with up-selling and cross-selling experience.
AI/AUTOMATION - a human approach to automation, the power of automation with the empathy of human touch. It provides the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can't solve their issues themselves, human support isn't far behind.
CONTACT CENTERS - are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools.
OMNICHANNEL - helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with customers in the channels they want, when they want.
SEARCH TO SALES - brings contextual data back to the online marketing team so that it can optimize its online advertising efforts - and obtain a continually improving, 360-degree view of the customer.
SERVICE TO SALES - its proprietary capabilities enable an integrated approach to creating a high-performing, service-to-sales culture.
TELETECH@HOME - a remote associate model, is designed to maximize this opportunity, while surpassing your customers' greatest service expectations.
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Sykes Contact Management Outsourcing is ranked 7th in Customer Management Contact Center Outsourcing while TeleTech Contact Management Outsourcing is ranked 3rd in Customer Management Contact Center Outsourcing. Sykes Contact Management Outsourcing is rated 0.0, while TeleTech Contact Management Outsourcing is rated 0.0. On the other hand, Sykes Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, Sitel Contact Management Outsourcing, Alorica Contact Management Outsourcing and Sutherland Contact Management Outsourcing, whereas TeleTech Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, Alorica Contact Management Outsourcing, Sitel Contact Management Outsourcing, Convergys Contact Management Outsourcing and TaskUs.
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