It would be good to have more integrations. It's very hard to get data in and out of their portal. It doesn't have any integrations with any of our tools, such as our SIEM tool. It only depends on emails. Having that tied into the warehouse, SIEM,  and maybe our on-call tools would be very helpful because it would just give us a holistic picture of everything.

The Bot Manager portal sometimes doesn't refresh correctly. There are cosmetic issues that can be improved on. 

Bot Manager is doing its job, but I think the behavioral modeling could be improved by adding fingerprinting and automation. Remediation should be automated so that it doesn't require any intervention by the user. 

I would like more ability to configure custom rules. Currently, I need to open a ticket with support to request a specific rule that isn't available in the console. In some cases, I don't have visibility into the logs or they are too complicated to analyze. 

It would be beneficial to have a link from the WAF to the Bot Manager portal available so we do not have to log in again.

I would like to receive alerts sent to the IT team responsible for website security. I am unsure if we do not use the feature or if the solution does not support it.

We're missing links to their modules for installation and configuration. They have most of them available already, but there were situations for mobile applications that, when they released a new version, were not stable. We had to ask them to send a link by email, and that could be made accessible in the portal.

I would also like to see them implement exports of the reports.

This is always evolving, but somehow quarenteening bots or sticking them in a honeypot so the can't pound the API would be helpful. The bots, of course, are always evolving.

There is very little to improve as the package is complete as in it does everything required of it. Only improvements could be made with the reporting down to a page level.