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Scale Computing HC3 Room for Improvement

IT Director at a renewables & environment company with 201-500 employees

I've had so many issues with support. 

I've had so many issues with the sales team when I was looking to make some improvements, and improve the performance. They would create so many excuses to force me to buy new nodes all the time and not let me add more memory to each node. 

For example, we would have three cluster nodes, and I was trying to figure out a way to have one more terabytes of space. Instead of letting me do some sort of higher performance, I ended up buying another three nodes, and after I bought those three nodes, then I was stuck with the six nodes, and I migrated everything to the new nodes, and after all that, they did not let me upgrade the hard drives.

The sales department told me "you can just add another cluster. We'll move everything to the other clusters, then you can replace the hard drives." When I did everything, then they came back and they said, "Oh, no. It was a mistake. We did not authorize this. You have to change the hard drives."

It would be great if we had the ability to attach external sends and use another vendor send. We should not just have to buy scale nodes. On top of that, we need the capability to do full back up and exports to those external stores.

The backup solution is sub-par. They make you back up inside the cluster. I would like to have a backup in another environment and scale with the other HCI solution. They just want you to do backups between their environments, which makes no sense nowadays, when we have everything going to the cloud. I don't need to back it up inside the cluster.

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Scale HC3 improvements would involve literally fixing up the replication. It's the Holy Trinity of snapshot, replication, and bandwidth monitoring. All three must be aligned.

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