I am a German full-stack developer, author of "Mastering Zendesk" (published 2017) and Zendesk Guru.
★ What I do
- Evaluation of existing customer service departments.
- Planning, creating and maintaining efficient, scale-able Customer Support structures.
- Zendesk setup and administration. (Business Rules, Integrations, etc.)
- Zendesk Help Center development.
- Creating coaching materiel (Anything related to Customer Service and Zendesk).
- Planing and developing new web apps, especially Zendesk Apps.
- Fronted and backend development.
★ Notable Clients
- Runtastic (Adidas Group)
- Native Instruments
- Big Improvements Tutoring
★ Any questions?
I love connecting with people! Feel free to contact me: firstname.lastname@example.org