Highly articulate Senior Business Analyst with a wealth of experience in BI and CRM with in-depth ability to understand complex issues and used to adhering to and managing deadlines. Comprehensive organisational skills with a broad range of different sector experience that includes; software, telecoms and media, technology and the government.

Able to play a vital role in analysing problems and come up with creative solutions as well as producing methodologies and files for effective data management. Adept at assimilating ways that an organisation needs to use data and good at absorbing new ideas and communicating clearly and effectively. Focused and meticulous with a track record of accuracy and attention to detail and ability to function effectively as part of a team as well as independently.

BI

Particular expertise in back and front-end BI solutions, requirements gathering, workflow analysis, BI developer collaboration, data conversion, business critical systems, end-user training and ongoing system management/support.

CRM

Particular expertise in pre-design analysis, solution design, RFP processes, developing use cases and KPIs, extending CRM systems with simple and complex customisation, configuration, data conversion, end-user training and ongoing system management/support.