OpenText Extended ECM Reviews

Name: OpenText Extended ECM
Brand: OpenText
Rating: 4 (18 reviews)

Vendor: OpenText

3.9 out of 5

18 reviews
95% willing to recommend

1,993 followers

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What is OpenText Extended ECM?UNIXBusinessApplication
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OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

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OpenText Extended ECM is the #3 ranked solution in top Enterprise Content Management solutions and #13 ranked solution in top Content Collaboration Platforms. PeerSpot users give OpenText Extended ECM an average rating of 7.8 out of 10. OpenText Extended ECM is most commonly compared to SharePoint: OpenText Extended ECM vs SharePoint. OpenText Extended ECM is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 13% of all views.

Buyer's Guide

OpenText Extended ECM

May 2024

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Helped 771,968 peers since 2012

Featured reviews

Kathiravan Rajendran

PO at Pacific Life

Oct 20, 2023

Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping. OpenText Extended ECM helped connect our content to our business. Employees don't have to switch between applications to find the content they need. For example, if they have adapted to their front-end applications, and they don't want to change it, they can still store the content in OpenText. They can access it all from within the application they're already using, such as SAP or Microsoft Office. We can store everything in OpenText Content Server, and we can access it from the other app again.

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MatthewSmith2

Senior Account Manager at Syntergy

Oct 20, 2023

If done right, the integration of OpenText Extended ECM with applications like Microsoft 365 or Salesforce helps eliminate content silos in our organization. The elimination of content silos has made our operations smoother and more efficient. The range of Extended ECM's integrated capabilities in addressing complex use cases is pretty good. OpenText Extended ECM has helped connect our content to our business processes. This connection between our content and business processes makes things more efficient and removes barriers. OpenText Extended ECM has helped increase our organization's productivity by about 25%. Overall, I rate OpenText Extended ECM a seven out of ten.

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Jaclyn Turner

Operational Support Analyst at Pacific Life

Oct 20, 2023

It is keeping us organized. It is putting retention around documents. It provides a centralized location for our documents. Extended ECM has absolutely helped connect our content to our business processes. It has been very beneficial for employees' experience. Everyone knows where to find the information that they are looking for. They are not searching through different S drives, network locations, or random numbers. Extended ECM has absolutely helped to increase productivity in our organization. There is about 50% improvement. The integration of Extended ECM with applications has not yet helped eliminate content silos in our organization. If we did make those bridges, I could see how that would help. I am hopeful we can bring that recommendation to the company.

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OpenText Extended ECM market share

Product category:

As of April 2024, the market share of OpenText Extended ECM in the Enterprise Content Management category stands at 9.0%, down from 11.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

Key learnings from peers

Valuable Features

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

Room for Improvement

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

Pricing

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The solution is expensive."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Extended ECM Buyer's Guide for additional reliable information.