Sign in to gain access to the full post:
Sign in and get these benefits:
- Full access to 8,000+ in-depth reviews
- Updates on the hottest industry topics
- Free report: User Reviews of CRM Customer Service Contact Centers
- Join 76,381 members and growing
Best of breed SAAS solution, easy to deploy globally, easy to customize to comply with any business process, ideal for small-growing organizations. Very intuitive, and widely accepted by sales people. On-going innovation, with zero investment in upgrades.
Room for Improvement:
Become VERY expensive as you grow. Endless number of limitation force license upgrade to Enterprise and then to Unlimited, and to double the price per user. Many additional hidden costs pop-up in time.
Insufficient reporting and dashboards functionality.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Feb 19 2013