We performed a comparison between Pega Robotic Process Automation and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."It was very smooth and very seamless to create automations."
"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."
"User-friendly, easy to understand and has many features including the ability to track."
"Using the tool actually ends up teaching you about making workflows more efficient."
"Its stability has been good."
"The most valuable features are the loops to lookup tables to read the data."
"It is nice to have the install base information at your fingertips when you look up a company."
"I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise."
"There are many extremely useful features."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually."
"I have found Salesforce Sales Cloud to be stable."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"Suitable for all sizes of organizations."
"It's difficult not knowing when alerts will arrive."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."
"The development experience needs to be improved."
"The orchestration needs to be better."
"Pega Robotic Process Automation scalability is too low."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"One area where the solution could improve is with handling feature requests."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"Amount of storage provided is limited."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
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Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 22 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Pega Robotic Process Automation is rated 7.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
