We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is a reliable solution."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The solution is stable."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"Mobility features and remote extensions work well."
"The integration between the video and voice is the most valuable solution."
"The solution is easy to set up."
"The initial setup is straightforward as this is a cloud application. It only takes a few seconds."
"Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."
"The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else."
"The base infrastructure is robust."
"The most valuable features of Zoom are quick connectivity, screen sharing, and quick response."
"The most valuable features are that you are able to share the screen, and draw on it."
"The setup is rather simple and straightforward."
"There should be an option to save some extensions."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Its features for scheduling and generating reports need improvement."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"In general, the price could be a little cheaper."
"Troubleshooting can be complicated."
"We would like to have the ability to connect people using phone numbers so that non-Zoom users can join conversations."
"The security of the solution could improve."
"When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you."
"They should consider increasing the time limits for free users."
"The solution is pricier than its competitors."
"Could be more flexible for individuals that do not have the economic capacity."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Zoom is ranked 1st in Virtual Meetings with 200 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and NEC UNIVERGE Sphericall, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and GoToWebinar. See our 3CX Live Chat vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.