We performed a comparison between BeyondTrust Remote Support and Devolutions Remote Desktop Manager based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."This is a very secure product."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Setup and installation was simple."
"RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
"Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is."
"Initial setup was very straightforward."
"By integrating all our connections previously spread across multiple locations, a lot of time has been saved."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"Being able to store my credentials makes connecting a breeze."
"The possibility to integrate a chatbot would take this product to the next level."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"Although the learning curve is steep, the product is well-documented."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"Maybe some clipboard functions could be added along with integration of different software."
"The filing system of connections is a little clunky, but is completely functional."
"If there was a way to streamline the process, it would make it nice."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Devolutions Remote Desktop Manager is ranked 24th in Remote Access. BeyondTrust Remote Support is rated 9.0, while Devolutions Remote Desktop Manager is rated 9.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Devolutions Remote Desktop Manager writes "Best remote connection manager you can use today". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Check Point Remote Access VPN, whereas Devolutions Remote Desktop Manager is most compared with Microsoft Remote Desktop Services, TeamViewer and VNC Connect.
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