We compared Microsoft Dynamics CRM and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"Dynamics is easy to use. There are several fields I can filter."
"Microsoft Dynamics CRM has plenty of valuable features."
"The solution is stable."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The solution is versatile and customizable."
"The support is brilliant. All OEMs are pretty helpful."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"Salesforce is a very powerful tool which helps us to build that through tools like Process Builder or Flows, or even write code to achieve these scenarios."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
"I have found Salesforce Sales Cloud to be stable."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"The overall price of Microsoft Dynamics CRM could improve."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"The product is very old."
"The performance could be improved."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"I would like to see a more affordable licensing model."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"There are things that could be improved with respect to file sharing. There is a limited file size."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
"It is a bit pricey."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Microsoft Dynamics CRM is rated 7.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, monday.com and Oracle CX Sales, whereas Salesforce Sales Cloud is most compared with SAP CRM, Oracle E-Business Suite, SAP ERP, IQVIA Orchestrated Customer Engagement and Vlocity. See our Microsoft Dynamics CRM vs. Salesforce Sales Cloud report.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Well, the best CRM is really the one that matches the requirements of your business, because what works for one organization does not necessarily works for another. However, there are some common features that makes one system more attractive over the other. From my point of view, both of them are worth trying, but if you’d like to try some outstanding alternative, I suggest you to take a look at bpm’online sales www.bpmonline.com - it’s a cloud CRM that includes out-of-the-box processes that serve as best practices for lead management, opportunity management, quote management, order and invoice management and so forth. Your sales team will definitely appreciate the pre-build processes that enable companies to jump start using the system from day one.
We work with both platforms, we can do almost all applications with either platform.
Features - Comparable
Usability - Comparable
Performance & Availability - Comparable
Cost Model - Microsoft is Less Expensive
Compatibility with different mobile devices - Microsoft needs third party tool for full functionality
Integration with other back end ERP - Comparable
It depends upon what you want to achieve. As well I am certified Siebel Core consultant and have worked wih SFDC and MS Dynamics, still all the three caters various features unique in their own way. Having said that if the client is in favour of MS Dynamics then
Features - it is stil evolving and requires considerable changes
Cost - it is defintely comparable with SFDC but not with Siebel as the cost is high in Siebel.
Usability - it is not complex and lots of drag and drop
Features available
Performance - This depends on what the client needs are.
Integration - requires more change and it has it's own challenges
I hope this helps for now. Please feel fee to reach me if you need any further questions or clarifications
I am not familiar with MS Dynamics, and have never used it. However, just from a look at the website, this package seems more the equivalent of a Marketo or Eloqua kind of application. At Liquidware Labs, we use Marketo, Salesforce, extended with RainKing.
Not sure if my background would be helpful for this issue, but if this individual would like to speak with me directly about the goal for marketing with CRM packages, then I would be happy to discuss.
Thanks.
Grace
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A few anecdotes to consider:
*The few MS Dynamics customers I know report that it has a lot of bugs, quirks and really cumbersome to customize
*In one quote/evaluation I've seen, MS Dynamics had a final quote that was one third of a similar Salesforce quote (that is, same number of users, type of licenses, etc)
Microsoft Dynamics CRM -
*Pricing based on your needs
*99.9% Service Level Agreement (SLA)
*Microsoft had a pre-developed reporting engine within SQL Server called SQL Server Reporting Services (SSRS)
*MS Dynamics CRM Online is a true Microsoft Outlook application, not just a plugin
Salesforce.com -
*Enterprise Edition - $125/user/month , Salesforce Mobile Classic - $50/user/month
*No Service Level Agreement (SLA)
*Salesforce is repealing Outlook features; for example, users can’t manage opportunities and leads anymore
*Salesforce doesn’t have a concept of a fluid user interface for Leads –> Contacts –> Opportunities